Security and Privacy Policy

Updated: May 9th, 2025

The privacy of your data is very important to us. This document explains how your data is stored, where it is stored and whether it is stored securely.

Security

Infrastructure

Customer Data is stored and processed in the following data centers with appropriate physical, technological, and administrative controls enacted to ensure appropriate access of Customer Data.

US Datacenter

Colohouse

Data Center Colocation

Chicago, IL, United States

EU Datacenter

Microsoft Azure

Hosting, data and file storage

Netherlands, Europe

Twilio SendGrid

E-mail relay

West Europe

Data Encryption

Dataquate encrypts the data over the wire via 256-bit (SHA2) TLS 1.2 certificate. Database is encrypted via AES256. File attachments are also encrypted via AES256.

Data Backups and Disaster recovery

Dataquate backs up the data on an hourly basis. Since the data in the database is encrypted, backups are encrypted as well. Backup files and server logs are copied to a secure disaster recovery facility where they are kept for 6 months before being permanently deleted. Dataquate doesn’t utilize any type of removable media for backup storage, all backup files are stored on secure servers.

Personnel Access

A small team of operations personnel have administrative access to the infrastructure where Dataquate is hosted. Additionally, Dataquate developers occasionally require a read-only access to the database metadata to troubleshoot problems. Dataquate support personnel does not have access to customer databases unless they are invited or authorized by a customer.

All Dataquate employees sign confidentiality agreements before gaining access to the code and data. Everyone at Dataquate is trained and made aware of security concerns and best practices for their systems. Remote access to servers is established via company VPN and limited to workers who need access for their day to day work. All access events are logged for all accounts by IP address.

Incident Response

Once Dataquate becomes aware of any suspected or confirmed data breach, Dataquate will notify all affected customers via e-mail within 72 hours.

Privacy

Personally identifiable information

When a user registers a new account with Dataquate, the system asks for first and last name, e-mail address, password, locale and time zone information. Name helps to personalize your experience. E-mail address is used as a unique user identifier and for communication with the user. Locale and time zone information is used by the system to present numbers and dates in an appropriate format.

Sharing personally identifiable information

We’ll never pass your personal information to third parties and we won’t use your name in marketing statements without your permission either. However, name and e-mail address may be copied into and securely stored in other systems owned by Metroplex Software — CRMdesk support portal and internal billing system. Both systems are covered by common Metroplex Software Corporation’s Security and Privacy Policy.

Cookies

Dataquate uses cookies for authentication, keeping certain user preferences and tracking user movements around the site. No cookies, however, contain personally identifiable information.

Law enforcement

Dataquate won’t hand your data over to law enforcement unless requested by a court order. We will reject data requests from local and federal law enforcement without a court order. And, unless we’re legally prevented from it, we’ll always inform you when we receive such requests.

Data retention/deletion

Customers are responsible for understanding and implementing their data retention and deletion requirements related to the data they uploaded to Dataquate. Customers may delete their data at any time and primary instances of their data in production systems will be erased immediately, however, since Dataquate backups are kept for 6 months, it may take up to 6 months for their data to be completely purged from Dataquate backup systems after been deleted from their apps.

Deleted Records

Deleted records are moved to database’s Recycle Bin, kept there for 30 days and then purged automatically. Database administrator can purge records from Recycle Bin manually at any time.

Expired databases

A database is considered ‘expired’ when either its trial period ends, or a database subscription is cancelled. Dataquate blocks access to expired databases. Expired paid databases are securely kept in locked stage until being deleted by a database owner or administrator. Expired trial databases are deleted automatically within 90 days after expiration. Database administrators are provided with all the means to delete a database at any time, before or after its expiration.

Deleted Databases

Databases that are deleted by their owners or administrators will disappear from users’ reach immediately and will be physically deleted from the global database within 30 days.

Backups

All types of data deleted from online databases (from individual records to whole databases) will reside in system backups for 6 months. It will not be restored back to production systems, except for in certain rare instances such as the need to recover from a natural disaster or serious security breach. In such cases, some of deleted data instances may be restored from backups, but Dataquate will immediately take all necessary steps to honor the initial request to delete and erase the primary instance of the data again.

Business Continuity

Metroplex Software generates a strong and stable revenue, it doesn’t rely on any financing and is 100% debt-free. Dataquate commits to serve its customers for life of databases’ subscriptions and the company will never cease the operations. Nevertheless, Dataquate provides exporting tools to allow customers establishing regular data backups to keep data locally.

Intellectual Property

Dataquate customers’ database structure and workflow configuration is considered by Dataquate as these customers’ intellectual property. Dataquate protects customers’ intellectual property and never shares it with other customers.